Account Opening

• How long does it take to open a live account?

• How do I change the leverage on my account?

• Do I need to download any software before I start trading?

• What is the difference between STP/ECN and real accounts?

• Can I trade micro lots with a deposit of over 10,000 USD?

• I forgot the password to my Client Portal. What should I do?

• How do I open an additional account?

• I have two accounts, and I made a deposit to the wrong account, how can I transfer the funds to my different account?

Client Funding

• Account Funding: Payment Options

• How do I deposit funds into my trading account?

• Which currencies can I use to deposit funds into my trading account?

• Can I withdraw funds when I have open positions?

• What are the relevant fees per payment method?

• Why have you charged my MT4 account on the withdrawal? You have withdrawn more than the amount I had requested.

• How can I withdraw my profits?

• Do you charge a fee for no trading?

Getting started

• How to start your trading journey

• Why do I need to submit my documents for account validation?

• When do I need to upload my documents again?

• Do I need to upload my documents again if I open a new trading account and my first trading account has already been validated?

• How do I know if my account has been verified?

• How long will it take to verify my account?

Trading Platform

• Sometimes when I am trying to place an order, I got an error message: `Trade Context is busy`, how this can be solved?

• I forgot my MT4 password. What should I do?

• How do I change my MT4 password?

• How can I change my password on Android/iPhone?